Privacy & Return Policy
Your trust is important to us. Learn how we protect your personal information and our simple return and refund process.
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us. This may include your name, email address, phone number, billing address, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and our services
- Improve our website and services
- Send you updates, promotions, and news (you can opt out anytime)
- Protect against fraud and abuse
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business (like payment processors and shipping providers
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.
5. Your Rights
You have the right to:
- Access your personal information
- Correct any inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To exercise these rights, please contact us at info@wiltech.co.tz or call +255-743-707-897.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
Return & Refund Policy
1. Returns
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 14 days of delivery for a refund or exchange.
2. Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
3. Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods
- Custom or personalized items
- Gift cards
- Downloadable products
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Exchanges
If you need to exchange an item for a different size or color, please contact us first at info@wiltech.co.tz.
6. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance.
7. How to Start a Return
To start a return, please contact us at:
- Email: info@wiltech.co.tz
- Phone/WhatsApp: +255-743-707-897
- Address: MAFINGA-MKOMBWE ROAD